Hey all.

I own a Remarkable 2 and I love it. It has changed the way I work in a lot of ways. However, I want everyone to be aware of the support experience I had if they are considering buying it.

The hardware has been pretty flawless. The tablet just works. Battery life, responsiveness, etc, has all been awesome.

Unfortunately, one of the reasons I bought it is for live screensharing during virtual whiteboarding sessions. No matter what I try, the desktop app crashes as soon as I try to write or draw on the tablet while in screenshare mode.

I contacted support, and that is where my Remarkable experience completely fell apart.

1. Support started with an initial online chat, where they walked me through basic troubleshooting steps available on the website, which I had already tried. When that didnt work, my ticket got escalated and I received a ticket number and an email.

2. The email support had me repeating answers to all of the same questions the first support person asked me.

3. In between each correspondence, a different person answered. So there was constant missing context and re-explaining of the issue

4. They refused to do any sort of live conversation or screenshare to demonstrate the very repeatable issue.

5. Their conclusion after basic troubleshooting (re-install the desktop app, make sure windows is up to date) was for me to patiently wait for version 3.7 of the desktop app, with no timeline.

The remarkable is a professional device that I use for my independent consulting business. Unfortunately, they have zero interest in actual support. I am sure their team is not super large, but this level of support is very disappointing.

If anyone has had crashing on a PC during screenshare and was able to fix it, please let me know.