Hello! My AMD Framework just came in, but I haven’t been able to boot it properly. My SSD has Windows 11, and I have 2x8 GB of official Framework RAM.

I left it on the logo screen overnight with no changes, and I can’t consistently even get there at all, usually I just get a black screen and if I’m lucky, a few LED flashes (blue and orange alternating). If it means anything, the power button has yet to light up. Any idea what’s going on here? Thanks!

  • goddamnlidsOPBEnglish
    1·
    1 year ago

    Also - I have tried installing from a Windows USB per Framework instructions and simply got Windows errors, on both 10 and 11 on two different USBs

  • bufandatlBEnglish
    1·
    1 year ago

    Best to contact support. And if power button isn’t light up check bot Keyboard connections if they are seated correctly and if there is no short. My first keyboard had a short and melted it’s connector. And on the way killed the rest of the mainboard too.

    Also try to record the LED flashing. It’s a self test and the first 10 or so are components tested by the bios.

    https://knowledgebase.frame.work/en_us/my-framework-laptop-intel-12th-gen-intel-core-is-not-powering-on-BJWtouV3q

    This is for the 12th gen but the pattern is the same on AMD.

    • goddamnlidsOPBEnglish
      1·
      1 year ago

      Thanks for the advice, keyboard seems fine physically as far as I can tell. Ended up contacting support like you said.