You might get lucky. Based on https://support.system76.com/articles/system-firmware/, it doesn’t seem to be all models. Note however that the list is out-of-date; my galp5 is not listed, but does not work. Fortunately, I found this out doing a RAM check, and not a firmware upgrade.

My usb-c ports can be a little touchy, too. The SD card slot is also really bad - the card has to be positioned perfectly to slide in, or it jams. I’m also upset that the usb-c port can only be used for charging after a full boot. It cannot be used to perform firmware updates, or even to do a ram test. This means day-to-day, usb-c can be used, but I have to keep track of the barrel charger, just in case. This, of course, was not specified on the product details page (nor, I think, that only one of the two usb-c ports could be used for charging - it’s possible I overlooked that, but still frustrating on an expensive laptop that lists usb-c charging as a feature).

I currently have a System76 laptop, and sincerely regret my purchase. When I purchased it, the Framework was not out yet - I wanted to support a company that supports right-to-repair, and figured since they controlled the hardware, firmware, and software (Pop!_OS), it would be a good, stable experience. It has not been, and support has generally been poor. I know other people have had better experiences than I have, but personally, I won’t be buying from them again.

I haven’t personally used Purism, but former co-workers spoke really poorly of them. They were trying to buy a big batch for work, and said the build quality was awful. Additionally: https://youtu.be/wKegmu0V75s

Thanks! I just cross posted it.

Thanks! I am in the US. I’ve never heard of RH, but I’ll definitely check them out.

The battery life and speakers will certainly be model dependent. The quality of the machine I received and the lackluster support, given the price I paid, are what I find most frustrating. The computer would be fine for ~$600, but I paid over $1000. I paid a premium expecting System76 to hold themselves to a high standard, and so far, they’ve let me down in multiple ways.

I do recognize with a different model, the experience could be 180°, but if buying from them is a roll-of-the-dice, for me personally, that’s enough to buy from someone else next time.

I would not recommend them. I bought a Galago Pro in 2020, and it’s been a huge disappointment. Pop!_OS was very buggy, and their support was not helpful. I ultimately installed Ubuntu, and it’s now significantly more stable, but I’m left asking the question “why did I pay a premium for a clevo, when I’m not getting anything out of the custom software or support?”

Even with Ubuntu, it’s not a good laptop. The speakers are worse than my phone, a fully charged battery will die completely in less than a day when the laptop is suspended, it runs unbelievably hot. As a developer who depends on this machine for daily work, it’s been intensely frustrating.

For what it’s worth, I purchased one of these in October, along with some Crucial RAM for my laptop, and my laptop now cannot achieve S3 suspend. I believe the issue is this drive, but I am on a trip without a screw driver, so I can’t take it out and test.

Without reaching S3 suspend, my laptop goes from fully charged to dead in about 6 hours - I literally can’t suspend it over night. I’m running Ubuntu, but I’ve tried with several distros (booting from live USB), and so far none reach S3.

I should have access to a screw driver, and be able to test some time in the next two weeks. I’ll try to remember to update this when I do.

The drive has been great otherwise. I know people have commented about the lack of DRAM and potential performance hit, but performance has been great for me - I haven’t noticed any difference relative to my more expensive Samsung drives. I’m a photographer, and copy 10s of gigabytes to the drive at a time, and it’s handled that without issue.

EDIT:

I have confirmed the issue with this drive. My laptop cannot achieve s3idle with this drive in. It can with other drives, and can without any drive (booted from USB), but not with this drive. I’ve contacted Crucial support to see if it’s a known issue, or if there’s a problem with my drive. I’ll report back if I hear anything.