I just mine Twelve in Ti yesterday. Based on your expected delivery date you have probably the same watch ordered. I made a pre-order all the way back in July so that is expected that mine was from a bit earlier run. I don’t know why this bothers you so much to be honest, it took something close to 5-6 days on my order on the website in “Preparing to despatch” state. Sure, i would prefer the same manufacturing updates as with bel canto orders for example, but at the end of the day Twelve is another price point and probably larger production amounts watch.

Apart from that, the watch is absolutely insane and i am so grateful to “myself from summer” for making that pre-order. Quality of bracelet is near to shocking and dial looks much better than i anticipated looking on all those extremely magnified close-up shots where the pattern was so into your face. You will probably get your watch in a week or two depending on how the delivery goes. No idea why you would say that a few extra days of final QC and checks to be “horrible customer service” on the watch you have been waiting three months for.