Not really surprising given how it looked (like a generic ripoff), how it’s priced (should be free), and how it was marketed (every conversation I enter starts with a chain of comments saying it’s the first they’ve heard of it).
What is surprising to me is how much a Sony first party game missed the mark. I can’t think of any other recent examples.
If that sounds appealing, and you enjoy Bethesda games in general, you should at least give it a shot on Game pass. Personally I really enjoyed the moment to moment gameplay - shooting, exploring, talking to people - but the loading screens can potentially ruin the enjoyment if you’re expecting a seamless world.