I will just say that the email address you emailed could potentially not be monitored. On their site they have an entire sheet to fill out. You can def do a chargeback, but if you want clarity on the situation and possibly a fix for the problem. Fill out that form.

Sorry about your issue though for sure man.

This may be a decent idea as well. If I can get my hands on one of uxg-lites. This may be the way for a different but similar project.