Same. For me the support team has been slow and asked me the same questions multiple times… I didn’t think it would take over three days just to get an exchange started!

My OLED deck arrived today, WiFi won’t connect!

My OLED deck arrived today. It came two days ahead of schedule! The bad news is it won’t connect to WiFi 😭 (Fyi I’m a computer engineer and I build embedded Linux systems so this is more of a rant then a tech support request.) Full story: I received the unit in seemingly perfect order with no signs of damage. Oddly enough I pushed the power button just to prove it was in a safe shipping state before plugging it in, and it powered up. I thought ‘huh?’ but certainly didn’t expect to encounter the Wi-Fi problems that were upcoming. I made it through the initial startup wizard and it scanned and found my Wi-Fi connections. I selected my 2.4 GHz Network and it started up and downloaded a few things. I noted that it was relatively slow and then remembered I had a 5Ghz connection that would probably be faster. Upon entering the CORRECT password it failed to connect. I tried to reconnect to the 2.4 GHz, this now failed too. I tried forgetting and remembering both networks, I restarted the whole system. I switched to desktop and attempted to connect. (One error showed 'no secrets provided) I switched to the beta channel, tried to connect with no dice. I got my LCD steam deck booted up, and updated it to 3.5.5 to see if I encountered any weird Wi-Fi issues with that. It’s still connects with no hesitation. At this point I’m way too bummed to attempt any further troubleshooting and I I’m of hoping it’s a hardware problem. If it’s software it’s surely something that will take some time to fix and patch. Either way I’m starting a return, luckily valve has a notoriously fantastic customer service so I’m sure it will be painless.