I don’t know why but I thought they were some special inaccessible computers.
It’s their marketing. Marketing, marketing, bullshit and marketing. Macs get viruses, Macs have vulnerabilities, Macs crash. Doesn’t matter how much their indoctrinated fans might claim otherwise, Macs are just weird PCs. In that context, their refusal to allow their owners to control them is all the more jarring and makes owning the older models like you mentioned all the more sensible.
Sounds good. Tell you what, why don’t you write a complete list of every problem that needs sorting, objectively ranked in order of importance, and we can make sure no-one addresses problem #2 until problem #1 is fixed.
Perfect is the enemy of good.