Trading in my dream car for a Toyota hybrid for longevity, lower maintenance costs, and lower insurance costs.
Putting together the final paperwork when the warranty packages are introduced.
I decline all but the manager insists on one of them alone specifically covering electronics (and everything else for 10 years). He says that the newer Toyota’s electronics are expensive to replace and commonly malfunction or break. I figured this is just pushing warranty, but he got to me mentally and broke my confidence in the brand.
Was this guy just trying to get me to spend more money, or is there truth in his tale?
Yeah. They say the exact same thing over at the Honda dealership. The Honda guy even has a laminated photo of a disassembled dashboard showing “how complicated and expensive it is to repair.”
If you’re feeling feisty at that moment of the conversation, ask him to bring the salesman back in to the office. The salesman convinced you to buy the Honda/Toyota because it was so reliable. Who lying? Let’s discuss!
Selling extended warranties is like printing money. It’s where the commissions are.