Trading in my dream car for a Toyota hybrid for longevity, lower maintenance costs, and lower insurance costs.
Putting together the final paperwork when the warranty packages are introduced.
I decline all but the manager insists on one of them alone specifically covering electronics (and everything else for 10 years). He says that the newer Toyota’s electronics are expensive to replace and commonly malfunction or break. I figured this is just pushing warranty, but he got to me mentally and broke my confidence in the brand.
Was this guy just trying to get me to spend more money, or is there truth in his tale?
I would only buy an extended warranty if I was gifted a car I couldn’t afford to fix when it breaks
I agree with everyone else that says this is a sales pitch and you shouldn’t be pressured into it. However, he’s not wrong in principle that there are more electronics these days that are expensive to replace and can’t usually be user-serviced. I didn’t get one but thought about it just for the head unit and safety sensors that are outrageously expensive to replace if they break. I don’t think it’s as black and white as it’s been historically. One thing to consider is that you can always add it down the line if you want and you can get it from another dealer, potentially at a much lower cost.
I got the same spiel when negotiating a car for my mom. I pretended to be super concerned about it and turned to my mom and said, “I’m not sure this is the right car for you if it’s so unreliable.”
I’ve ever seen anyone backpedal so fast.
Yeah. They say the exact same thing over at the Honda dealership. The Honda guy even has a laminated photo of a disassembled dashboard showing “how complicated and expensive it is to repair.”
If you’re feeling feisty at that moment of the conversation, ask him to bring the salesman back in to the office. The salesman convinced you to buy the Honda/Toyota because it was so reliable. Who lying? Let’s discuss!
Selling extended warranties is like printing money. It’s where the commissions are.
I always decline the added on protections from the finance guy. Worst part of buying a car.
Yeah, I knew it would happen!
He just wants your money. Toyota makes very durable gear, even if the infotainment software is a little glitchy sometimes.