Purchasing steam deck was an experience I would like to forget. But now shipping is equally messed up.
I mean delivery estimate of 3-5 days is bad to start from. I live in the UK and maybe Amazon spoiled me a bit but these days I expect things to get posted next day for delivery a day after. Especially expensive items.
Steam delivery updates are borderline useless. My current status is “shipped” since Tuesday…it’s 5th working day today. So they failed even on their own bloated estimate. Looking at Reddit it seems there are many others in a similar situation.
If it was a random guy from eBay sending a deck somewhere from the middle of nowhere I would understand…but ffs this is a multimillion dollars corporation with almost unlimited resources that has done similar things in the past.
Steam get your act together! Reputation is not easy to fix.
Never forget that human beeings are in thsi process and if you believe it or not. They do have a life as well. Also seeing UK mentioned, you have to know that it comes from the Netherlands wihich is EU, UK isn’t. So that makes fast shipping even harder, even if we ignore the fact that thousands of people ordered the same time and prolly days after that as well.
It took 3 days to ship it from NL that’s bad in my books. They knew there will be demand. They had resources and previous experience. Yet they fcuk up
It’s quite simple. Have distribution centres in major spots so that you can send stuff people paid for the next day. Sorted. 3 days max and everyone is happy.
Steam isn’t a charity. They are massive corpo with no.1 objective being a profit.