It’s just the entitlement mentality of those downvoting. They don’t like to hear that they don’t get to shift the blame and responsibility for their problems onto others. It’s the “it’s somebody else’s fault!” mantra. In this case, it’s the fault of the thief, but not Valve or the shipper. But they still feel entitled and expect Valve to just send them another one for free. Why? Valve fulfilled their end. We have delivery options as consumers to have packages held at their store to prevent things like this. People don’t use them for whatever reason, well then accept the risk of having packages left on your porch unattended.