I was one of the unfortunate ones with my LE OLED to have dead sub pixels (which I definitely would never have noticed if I didn’t look for them, keep that in mind if you value your sanity). I submitted an RMA request with a photo of the dead pixel on Saturday night, not expecting to hear back until today given the holiday. But on Sunday I received a response immediately approving my RMA, and shortly after the shipping label and RMA instruction sheet! Full credit to Valve for being so quick to respond to this, and for making it absolutely 0 hassle. Bummed I’ll be without my LE OLED for a week or two, but still very glad this was so painless. Thanks Valve!
Probably a dumb question but When you sent out the LE oled for rma do you need to send it in the protective case it came with, the two shell case with the orange zipper? I have all the original packaging and I would prefer to send it back with the case it came with for protection , but will they send the replacement with a case as well? Or send my case back? Should I just use packaging material.