I was one of the unfortunate ones with my LE OLED to have dead sub pixels (which I definitely would never have noticed if I didn’t look for them, keep that in mind if you value your sanity). I submitted an RMA request with a photo of the dead pixel on Saturday night, not expecting to hear back until today given the holiday. But on Sunday I received a response immediately approving my RMA, and shortly after the shipping label and RMA instruction sheet! Full credit to Valve for being so quick to respond to this, and for making it absolutely 0 hassle. Bummed I’ll be without my LE OLED for a week or two, but still very glad this was so painless. Thanks Valve!
The “don’t look for them if you can help it” is real. Unfortunately I had one where I did notice it, and once I saw it I couldn’t un-see it. It wasn’t actually too distracting while playing games (it was a dead green subpixel) unless that area was green or white. After doing some screen tests I found 2 more that I didn’t even notice at all before.
I’m RMA’ing it because I don’t mind doing so, I was on the fence about doing it at all since I think the OLED is an awesome all around refresh of the Deck. But I know it’s there, and I know that would bug me personally. Plus I can just use my LCD in the meantime, until I get a perfect LE OLED.
I’m not worried about Valve making things right at all, and I know I am in a better position than some people by having a Deck already, but I will say I am a little disappointed that, at least anecdotally, the LE seems to have a higher level of defects than the normal OLEDs. I know there are likely a lot of reasons why they used the BOE screen, and I know the Samsungs are also not perfect, I guess I am just a little sad about the “top end” model not having “top end” QC. So it goes, and I know when I do eventually get my perfect LE OLED it’s going to be worth the wait.
Hopefully they’ll ship you a Samsung panel LE rather than a BOE
I didn’t know I had a bad pixel until I played Gris last night 😭 Now I see it in almost every game.
They haven’t answer me in 2 days. Not sure how everyone’s getting responses so quick lol
valve’s customer service is awesome.
I’ve been messaging back and forth with support today about an RMA for a dead pixel. They asked me to run the “Test Device Inputs”, under Controller settings, and then take pictures of the front and back with the whole device in view. Waiting to hear back after sending those photos.
Probably a dumb question but When you sent out the LE oled for rma do you need to send it in the protective case it came with, the two shell case with the orange zipper? I have all the original packaging and I would prefer to send it back with the case it came with for protection , but will they send the replacement with a case as well? Or send my case back? Should I just use packaging material.