Just a heads-up, in case anyone is considering buying any headphones from Drop - DON’T!!!

I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.

So far the excuses they have come up with have been:

  1. try these fixes (which I already tried - they never bothered to properly read my email)

  2. your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)

  3. ok, fine, it’s in warranty, but it’s out of stock now (absolute lie, the item is ‘available’, ‘in stock’, and ‘ready to ship’ - I had a friend put in an order out of curiosity, and it went through with no issues

  4. how about you take $15-$20 instead and piss off?

I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.

Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.

https://imgur.com/a/oUxkNdn

  • BriareusDOPBEnglish
    1·
    10 months ago

    Except that with the refund I wouldn’t be able to buy a new pair because of no sale, duties, and shipping (Canada).

    I don’t understand why they won’t send a new pair that they have in stock. I will happily pay to send them back the defective one in exchange.

    EDIT: And yes, they offered ‘multiple’ options - but a $20 credit or $15 refund are pretty damn crappy options