The extended warranty of 3 years only applies to the US. The 2 year warranty is standard to anywhere they ship/sell the product. I expect them to honor the warranty terms that they and I agreed upon on purchase. Those terms state replacement for a defective product if it’s in warranty.

Their standard warranty applies in Canada. If they refuse to honor it because of that, it’s simple… they shouldn’t sell outside the U.S.

That was after many back and forward e-mails. They first attempted to claim they were out of warranty, and there’s nothing they can do.

Honoring it would be replacing them, which they acknowledged in their e-mail. But then they tried to claim that there’s no stock - even though there clearly is.

Between the price difference, shipping, and customs, I would end up spending considerably more out of pocket.

The other problem is that they first tried to weasel their way out of it by falsely claiming the warranty does not apply

They literally tried to claim (a) that the warranty is expired - when it’s not and that (b) it’s out of stock - when it’s not.

Ignoring the other stuff, doesn’t that seem what would be ‘a hard time’?

Except that with the refund I wouldn’t be able to buy a new pair because of no sale, duties, and shipping (Canada).

I don’t understand why they won’t send a new pair that they have in stock. I will happily pay to send them back the defective one in exchange.

EDIT: And yes, they offered ‘multiple’ options - but a $20 credit or $15 refund are pretty damn crappy options