I hear a lot about the various EVs on the market and their drivetrain/software/ride quality but I rarely hear about the quality of service that comes post-purchase. Perhaps because it’s not an exciting topic.
Which brand would y’all say has the best or worst reputation in the regard? How would you say Chevy compares to Tesla or Hyundai?
I don’t have experience with super-car tiers, but I have experience with several “luxury” cars from higher-end brands over the years (BMW, Infiniti, Acura), as well as cars from some mainstream brands such as Toyota, Nissan, Volvo, and Honda. Most recently, my experience has been with Tesla.
Because Tesla provides at-home service—they even delivered my first Tesla to my driveway—I find it to be uniquely superior to the alternatives. When I have had to take a car to the service center, I have found the overall experience significantly better than a traditional dealership:
The whole experience feels tuned to (a) minimize the amount of time wasted managing the service appointment, allowing you to get back to work or whatever you are doing that day and (b) minimize the need to deal with staff, though I have walked in and talked with the staff, and they all seem friendly and knowledgeable.
The luxury of never waiting in a depressing auto dealership waiting room is so worth it.
It’s also interesting that because they only work on electric cars, the workshop is incredibly clean and the service rep kiosk is partially on the workshop floor. It’s quiet and clean, oddly like a modern concrete-floored office building, but with cars being worked on. The tires squeaking on polished concrete is the most notable noise.