in terms of car brands in general, lexus has been leagues ahead - much, much better than toyota (and toyota isnt too bad)

but the rz450e is getting less than stellar reviews - not from build quality/reliability, but stuff like range, performance, bang for buck

i dont have experience with german premium brands sucu as merc & porsche to compare lexus against

i was inquiring local chevy dealers in my area (regarding the bolt EUV) but it seemed lackluster - this was back when new EV inventory were starting to sit, and GM announced they’d kill off the bolt, but hadn’t walked back on their decision - so the mood was in a “get rid of the '23 stock”

idk if hyundai/genesis improved the quality of their dealership network since releasing their BEVs, but the last time i interacted with them for their ICE/HEV vehicles was like pulling teeth

it wasn’t just the ICE drivetrain issue, but their service center & staff, the corporate (warranty/claims), not to mention the horrid sales experiences across 3~4 of their dealers back in the mid-2010s - enough to leave the brand & not return, regardless of how good their various ioniq lineups claim to be

i feel like their sales staff are on a whole new level of unprofessionalism

as a “light” example, one sales guy lost the keys to a car i was interested in, and i see his manager berate him over losing the keys abt ~20 yards away, and then the manager walks over to me & offers to sell me the car, all w/o me having had the chance to turn the ignition. wtf??

if this level of incompetence spills over to their BEV sales, i can’t imagine what that’d be like

i would rather suck on tailpipe exhaust or grab the HV battery contactors than deal w hyundai again

ended up just getting a tesla, no complaints, nothing to write home about

I don’t have experience with super-car tiers, but I have experience with several “luxury” cars from higher-end brands over the years (BMW, Infiniti, Acura), as well as cars from some mainstream brands such as Toyota, Nissan, Volvo, and Honda. Most recently, my experience has been with Tesla.

Because Tesla provides at-home service—they even delivered my first Tesla to my driveway—I find it to be uniquely superior to the alternatives. When I have had to take a car to the service center, I have found the overall experience significantly better than a traditional dealership:

• I schedule an appointment in a few moments via the app, not having to call up and navigate a phone tree. Just write up the issue and take photos if that helps.
• When dropping the car off for the service appointment, I just park anywhere on the service center’s lot and click “I’ve dropped the car off” in the app. Again, no need to fuss with a waiting room or interact with anyone if I don’t want to.
• During the service appointment, a loaner car is added to my app’s vehicle list and adopts my driving preferences seamlessly. I get in, and it configures itself to my tastes.
• When I return the loaner car, again I just park it anywhere on their lot and click “Returned loaner car.” No need to go into the service center at all.
• I walk over to my own car and it unlocks automatically and I drive away. If there is a payment (so far, I’ve only paid for a seasonal tire swap), that can also be done right in the app via Apple Pay.

The whole experience feels tuned to (a) minimize the amount of time wasted managing the service appointment, allowing you to get back to work or whatever you are doing that day and (b) minimize the need to deal with staff, though I have walked in and talked with the staff, and they all seem friendly and knowledgeable.

The luxury of never waiting in a depressing auto dealership waiting room is so worth it.

It’s also interesting that because they only work on electric cars, the workshop is incredibly clean and the service rep kiosk is partially on the workshop floor. It’s quiet and clean, oddly like a modern concrete-floored office building, but with cars being worked on. The tires squeaking on polished concrete is the most notable noise.

I quick scanned a lot of the comments here and many of them are answering your TITLE statement about car brands but the body of your question is about EVs, this is entirely different.

Experience with past ICE dealer service has little to nothing to do with future EV service. Many big name ICE dealers with great historical reputations are completely incapable of handling significant EV problems at the local dealer level.

Wonderful supportive delightful annual oil changes do not translate to software, battery pack, diagnostic capabilities. Many dealers do not even have qualified EV service techs.

Ideally your EV will have few problems. Ironically this is a problem for the dealers because repair is their biggest income source. If you’re looking for best EV service, you need to restrict your comparison to actual EV service.

I recently bought a used model 3 and Tesla mobile service was great. Had a broken trim clip and they came and fixed it under warranty in less than 15 minutes, no questions asked. That’s my only data point so far but compared to similar issues with ice cars it’s much better.

My experience with Tesla service was that it was good as long as you weren’t in a hurry. It took a long time (over a month usually) to get an appointment, but they didn’t BS like other brands once you were there and they already had a

Chevy was terrible with my Volt, but that was 10 years ago now so they may be better. Basically I had to go 90 minutes away for a dealership that was authorized to work on it.

Team BMW for 4 years. Depending on the dealership, the service is stellar. I have an i4 now. So far, so good.

My Tesla service has been great for the 2 things I needed: cabin filter replacement and a side view mirror replacement.

For some reason the cabin filter replacement required me to drive there. Maybe their mobile service team was swamped, idk. It was only 15 minutes from my house so nbd. I dropped it off and they replaced it. The invoice was sent to my app and I have the receipts there.

For the side view mirror replacement, a tech came to my apartment and fixed it. I think it was a week or so that I had to wait.

Tesla is great because scheduling is in the app, payment is through the app, and all your history is saved in the app. Recently they added the ability for you to see the service status in the app and when it’s done you can find your car in the lot and drive off with it without talking to anybody, unless you want to of course.

None are great.

EV parts are scarce and replacement parts are horrendously expensive.

Tesla gets shit for stuff like expensive battery replacements, but A Model Y battery costs under ONE HALF of a replacement Mach-E battery (for example). (MSRP on a Mach E battery replacement is $41k).