I play on Xbox Series X. I have another friend with a Series X who has the same issue but my friends on Xbox One, PlayStation, and PC don’t.

I don’t see half of the messages in chat. I’ll see people responding but not who they are responding to. Even when they say “Hello” or their ultimate charge status, etc. I can hear their hero say it in game but it doesn’t pop up in the chat.

My husband plays on Xbox One and I can’t even see his messages in the chat! I think it may just be other Xbox players whose messages I can’t see?

I have no chat filters set and I have crossplay on and everything.

Does anyone know how to fix this?? It’s been going on for multiple seasons now.