So my wife had this experience with Valves returning the product:

• She ordered Deck 17th october.
• The Deck arrived 25th october.
• 2nd november was new deck released (thus the original Decks price lowered by 230€).
• The EU law return policy says that 14 days after delivery the customer can return the product without reason.
• 25th october + 14 days = 8th november for returning.
• My wife contacted Valve for getting the 230€ discount on Deck or returning the Deck 10th november.
• The Valve rejected.

Yes, she was 2 days late. If the 14 days return policy counts since ordering (which makes no sense bcs of shipment time), than she was 8 days late.

What is your experience with the return policy of Valve?