So my wife had this experience with Valves returning the product:
- She ordered Deck 17th october.
- The Deck arrived 25th october.
- 2nd november was new deck released (thus the original Decks price lowered by 230€).
- The EU law return policy says that 14 days after delivery the customer can return the product without reason.
- 25th october + 14 days = 8th november for returning.
- My wife contacted Valve for getting the 230€ discount on Deck or returning the Deck 10th november.
- The Valve rejected.
Yes, she was 2 days late. If the 14 days return policy counts since ordering (which makes no sense bcs of shipment time), than she was 8 days late.
What is your experience with the return policy of Valve?
Agree. We kinda feel cheated that we payd 230€ more just bcs we were not checking news all the time.