I have an appliance repair business. I charge for labor and parts. I mark up my parts a flat percentage. How do I respond when a customer wants me to breakdown the cost of labor vs parts? Because I know what they are really trying to do is see if they can find the part cheaper on the internet.

  • rossmosh85B
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    1 year ago

    You can either do it or say “Sorry, we don’t provide itemized invoices.”

    Itemized invoices is a way for people to nickle and dime you. They see you’re charging $200 for a part that’s on Amazon for $75 and then try to negotiate a lower price or tell you they’ll order the part and have it waiting for you.

    Big picture it’s all about how you want to run your business.