It seems like I’m the only person on the planet with this problem, but on a fresh install of Windows 11 with the latest drivers on a Framework 13 AMD 7640U, I am unable to play back video. The graphics driver crashes, sometimes so spectacularly that it hard-resets the computer. Playback works fine on Fedora 39, so I assume the hardware is fine.

Does nobody run Windows on these laptops?

  • Zeddie-BEnglish
    1·
    10 months ago

    After all that’s been said, try redownloading the Windows 11 installer and put it on a different USB drive. Trying to eliminate the possibility of a bad Windows install.

  • zbrozekOPBEnglish
    1·
    10 months ago

    I just performed another experiment. Here was the process:

    • Download fresh Windows 11 ISO 23H2 from Microsoft and install it onto a USB stick.
    • Download driver bundle from Framework.
    • Download VLC from VLC.
    • Download a video from Youtube using yt-dlp.
    • Copy the files from steps 2-4 onto a second USB stick.
    • Install Windows from the first USB stick onto the Framework 13 7640U.
    • Install VLC and attempt video playback from the second USB stick (works, consumes about 40-50% CPU because no GPU rendering is available).
    • Install the driver bundle from the second USB stick and allow the computer to reboot.
    • Attempt playing back the same video. This time the video gets stuck quickly and the display driver crashes.

    This is about as barebones as it gets, and it yielded the same result. Based on responses here, it seems like others expect this to work. Framework support hasn’t really been responsive at all.

    Here’s the event log error:

    Log Name: System

    Source: Display

    Date: 11/17/2023 12:54:14 PM

    Event ID: 4101

    Task Category: None

    Level: Warning

    Keywords: Classic

    User: N/A

    Computer: DESKTOP-ISFG1S1

    Description:

    Display driver amdwddmg stopped responding and has successfully recovered.

    Event Xml:

    
``  ``

``    ``

``    4101``

``    0``

``    3``

``    0``

``    0``

``    0x80000000000000``

``    ``

``    505``

``    ``

``    ``

``    System``

``    DESKTOP-ISFG1S1``

``    ``

``  ``

``  ``

``    <data>amdwddmg</data>``

``    <data>``

``    </data>``

``  ``
    • zbrozekOPBEnglish
      1·
      10 months ago

      Putting the laptop in the fridge and cooling it down makes it work. Hardware defect seems confirmed.