Anyone ever notice that System76 hides their parts list?

They publish all this stuff on how to repair their gear, cool.

But with out parts lists, this information might as well not exist

If system76 truly supported user freedom, they would allow customers to attempt to source their own parts. Even if the parts could not be bought on the open market, listing the part #s is still a huge part of user freedom.

Anyone else get a bad vibe from system76’s complete lack of part #s?

  • doa70BEnglish
    1·
    10 months ago

    Not the case at all in my experience. I’ve emailed support with questions before buying and they’ve provided specifics on hardware models and part numbers.

    • No-Trip-3736OPBEnglish
      1·
      10 months ago

      It just feels very anti-freedom anti-opensource to gatekeep these things behind support tickets.

  • No-Trip-3736OPBEnglish
    1·
    10 months ago

    FYI Its been over 72 hours and system76 has still not provided me with either:

    1. An option to buy a new part from them

    2. The part # so I can buy it myself

    Imagine if your laptop breaks, and you might have to wait over a week just to get a quote on a new part (they dont list parts on their site). You can’t even know you’re buying the right part from a 3rd party since they keep this information gated.