Hi! I’m new to reddit so I hope this subreddit is good for my problem… I recently bought a AOC monitor, I knew that they have an app for it with some features so I’ve downloaded it from the AOC website - from here to be exact: https://aoc.com/pl/gaming/gmenu?slug=gmenu Unfortunately after installing it, it couldn’t find/connect to my monitor so I thought - nah, I don’t want to fight with this thing to work so I’ve uninstalled it. Than McAfee showed a notification that it detected a potential virus in C:\Windows\G-Menu and it has to be deleted by customer support. I go to C:\Windows and I’ve tried deleting it manually, but it shows pop up that it was an error and can’t delete the folder because it contains virus or unwanted software. Windows Defender Scan says that everything’s okay. I don’t really know what to do now. Should I wait till I can contact McAfee Support or leave it at it is?

  • Xad02381OPBEnglish
    1·
    1 year ago

    UPDATE: When I right clicked on the folder I could destroy it by McAfee. When I opened it it said that the file was quarantined and I can delete it or keep it. Currently fully scanning whole computer. Is it enough? Do I need to do something else?

  • Finn145BEnglish
    1·
    1 year ago

    Hi there,

    What you likely have is a false positive by McAfee. Assuming that you did download the correct file from the website you linked, there shouldn’t have been any malware installed on your system since AOC (as far as I am aware) is a reputable company. The program likely needed to access some part of your system info to detect your monitor, which triggered the antivirus (which would probably also explain why the app wasn’t able to work in the first place, since McAfee thinking it was a virus probably stopped it from accessing anything that it needed to work). In short, you’re probably fine, McAfee just tends to give false positives from time to time.

    As an aside, I would highly recommend switching away from McAfee if you can- it isn’t the best for protection and it can also slow down your system a ton with all of the resources it uses and additional “tools” that it comes packaged with. Windows Defender is enough for most people as long as you know not to click on any suspicious links, but if you want a third party software for better peace of mind, I would suggest looking into some other options that have a lower performance impact with better protection- in my experience Bitdefender and Malwarebytes are pretty good, but again you should be fine with just Windows Defender as long as you’re practicing basic internet safety.