I shipped a $300 package last month to a customer via UPS.
Customer claims to not have received it.
UPS tracking says delivered on doorstep with a photo.
I’ve opened a claim with UPS and it says under investigation. Tracking now says “open investigation.”
Customer is saying she’s going to sue me and file a chargeback unless I refund her. I responded that I am waiting until UPS has completed their claim to get the insurance to refund her.
She says that she cannot wait and will just have to sue me since she thinks I’m negligent in this case.
I have copy of shipping label and screenshots of full tracking. I even take photos of the packages before I ship.
Can she actually sue me? Nothing online says she can but I’m a bit confused. What can I do in this situation to protect myself from this happening again aside from shipping insurance?
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I’ve only experienced this once, but same outcome. The customer SIGNED FOR the package. And PayPal still refunded them because they opened a claim saying they didn’t receive it. Luckily scammers are very few and far between. But it sure stinks when they get away with it.
People here are delusional. She can sue in small claims. It costs 30 bucks.
Or she can file a chargeback. You can dispute the chargeback but its a coin toss.
Basically you wont go to jail or pay fines, but 50/50 on whether she can forcefully take her money back.
As a new small e-commerce I went to some other small businesses websites and read their terms and conditions of sale and shipping policies. I then wrote my own policies, terms and conditions. It was good for me to read others and establish my own. Now I need to add the check box for acknowledgment on my site.
Let her try. Lawyer fees will be in the thousands. Sounds like she got the package and might be trying to scam you
I’m in Canada. Recently had my first charge back after 13 yrs in business. Pi$$ed me off my merchant service provider took my money first and then made me proof my case. Ended up after 4 months I did finally get MY money refunded.
They cannot sue, but ask for a replacement order. I’d first call my local bank where my account is, as well my merchant service provider (Or method you received payment from) and make every party aware and provide said customers info as a back up.
Email customer with proof of delivery, image and POD, and advise you have all proof of their parcel delivery. Maybe you can work something amiable out with them.
Or advise them of they continue down this path you have proof and you’re willing to take legal action if they keep pursuing the matter.
It’s usually the cheapest, sly or mad at the world people that pull this mess, and it just keeps getting worse.
I believe the merchant provider has an onus to us, their customer to request documentation before they take our money. But here in Canada it’s not the way things work.
Good luck to ya!
I’m in my first legal issue now. My lawyer is $400/hour and the legal process moves at such a snails pace. You’re not going to get sued but I’d expect the chargeback request on their part
She can sue you. I doubt it will be quicker than the route you are taking.
Judge might be on your side, based on what you have presented.
Tell her to go ahead and sue you.
Or somebody stole the parcel or it is a scam from customer side.
Ask customer about cameras in the property.
Also you should ask to the local police if they know your customer…
She likely won’t sue. The cost and hassle isn’t worth it. And if she did, she would probably lose. She’s just trying to scare you. Let UPS do their investigation. And make sure she can’t buy anything from you again. Some customers aren’t worth it.