I’m in Canada. Recently had my first charge back after 13 yrs in business. Pi$$ed me off my merchant service provider took my money first and then made me proof my case. Ended up after 4 months I did finally get MY money refunded.
They cannot sue, but ask for a replacement order. I’d first call my local bank where my account is, as well my merchant service provider (Or method you received payment from) and make every party aware and provide said customers info as a back up.
Email customer with proof of delivery, image and POD, and advise you have all proof of their parcel delivery. Maybe you can work something amiable out with them.
Or advise them of they continue down this path you have proof and you’re willing to take legal action if they keep pursuing the matter.
It’s usually the cheapest, sly or mad at the world people that pull this mess, and it just keeps getting worse.
I believe the merchant provider has an onus to us, their customer to request documentation before they take our money. But here in Canada it’s not the way things work.
I’m in Canada. Recently had my first charge back after 13 yrs in business. Pi$$ed me off my merchant service provider took my money first and then made me proof my case. Ended up after 4 months I did finally get MY money refunded.
They cannot sue, but ask for a replacement order. I’d first call my local bank where my account is, as well my merchant service provider (Or method you received payment from) and make every party aware and provide said customers info as a back up.
Email customer with proof of delivery, image and POD, and advise you have all proof of their parcel delivery. Maybe you can work something amiable out with them.
Or advise them of they continue down this path you have proof and you’re willing to take legal action if they keep pursuing the matter.
It’s usually the cheapest, sly or mad at the world people that pull this mess, and it just keeps getting worse.
I believe the merchant provider has an onus to us, their customer to request documentation before they take our money. But here in Canada it’s not the way things work.
Good luck to ya!