Hi team!
All electronics have failure rates, sometimes as high as 5%. I don’t know what the SteamDeck has in terms of PPM, but I do know that if you contact Steam, they will take care of the defect.
Posting your hardware defects here is not doing anything helpful as only steam can take care of the issue. It also is the squeaky wheel syndrome where people are starting to think that most of the new OLED decks are shipping with defects.
Likewise it just creates noise in the sub as it is flooded with ‘my deck has this issue’ and really we should just hear about it if steam won’t take care of the defect.
I mean asking the community for help is more than appropriate, but if it’s clearly a hardware defect, just let steam know and you’ll have a brand new replacement before to long in most cases.
I love Valve’s Steam Deck Globe Room
P.S. The Deck in the image is inside of a globe with Steam Deck’s all around it that exists at Valve’s office. You can see this in some of their video content they’ve published recently.
Why would you tell people what to do when having a defect? It’s their right to ask questions online or let people know. So thanks but no.
Cool… Let me know which route actually takes care of manufacturing defects.
Reddit posts or steam support.
Sometimes I don’t know whether it is an issue or just something being worked on. As in it could be a software bug. Or it could be my hardware is defective. Example my Bluetooth. Originally I thought maybe I had defective Bluetooth because it kept cutting in and out every 3 seconds. I quickly learned however it’s a common problem and happens when more than 1 Bluetooth device is connected, and yes it counts 2 ear buds as 2 devices sometimes. At least it does with mine. So it’s always cutting in and out unless I just leave out the R or L ear bud from pairing.
I’ll play devil’s advocate here in saying that there is some value added with such threads by reducing unnecessary RMAs, as well as gathering information from a larger sample size of affected individuals who have the same issue(s) to identify certain patterns and/or root causes. Both can potentially help Valve if users direct them to such threads and such.
I get what you’re saying and I know it’s annoying to have a million different threads about the same problem. Maybe weekly bug report/hardware issue megathreads can be created for this purpose. And any additional info gathering polls and such from affected users can also be posted with mod approval.
I agree but since we dont have actual stats, these posts just provide fearmongering.
Mine have a black screen since it’s arrived home … Stiller waiting rma.
steam support is awesome. they will replace your unit if anything is wrong.
understanding that lots of posts about a hardware issue doesn’t equal a huge widespread issue is a canon event we all must go through. The reason I do not fret about oled problems despite the posts is because of the past examples of this happening.
Only 5%? The launch Xbox 360 had a 70% failure rate IIRC 🫠
Yeah idk my 512gb oled the trackpad haptics are fucked up. Loud rattling, forced to either turn them off (even tho it’ll still rattle in desktop mode until I open steam on there or for around 5 seconds when I quick resume from sleep.
Issue is there’s a lot about this issue online and everyone just says idk whatever don’t wanna RMA. I mean I guess that’s their right but yeah I’m returning mine and prolly not getting another one I’ll just wait until a new one. I’ll continue playing on my 4090 and streaming to my phone… which actually at least will stream HDR. Crazy to think it won’t on the steamdeck.
I’d be interested in a simple poll/ thread in the sub for reporting issues AND non issues, but it’s still not the best representation considering lots of people who buy them don’t post about it. I feel like I’ve seen an even amount between the two on here
Frankly this is quite preposterous. It is incredibly valid to discuss any issues people might be having with their product in a subreddit devoted to exactly that device. I can’t imagine more valid discussion points or a better place to talk about it.
The fact that people asking about or reporting an issue troubles some people is a bit alarming. I sincerely hope that people don’t make a Steam Deck so much of their personal identity that they can’t tolerate any critical discussion of the product.
I don’t care that people are criticizing the Deck. Nothing should be above that. But I just don’t care for twenty posts a day where an individual user has a stuck pixel. I’d rather see one thread for that, where maybe we get some numbers on how many Decks actually have that problem. A poll would work great. But instead we get twenty posts all saying the same thing.
I’m here to ask and read questions and discussions. Maybe see some cool mods, get some recommendations. But for weeks now it has been “Limited is still available”, “My Deck hasn’t shipped yet”, “Here’s a picture of my Deck just out of the box, looking pretty much exactly like yours did” and “This pixel is dead”.
These things are important to the person posting, but after the first few it really dilutes the actual interesting discussions here.
My 1TB OLED (Non LE) has no issues.