A customer ordered a product in a certain colour back in February. They reached out just now realizing they were sent the wrong colour (a similar one) because their sister ordered and got the correct colour.
Ecommerce business owners - do you honour this even though they have been using the product for nearly a year? Or do you have a limit to when inquiries can be opened on an order?
Idk about these comments or what your websites sales policy is, but the FTC says merchandise that you didn’t order is essentially a free gift. So they never got their item they ordered and are entitled to a refund or new item sent. (This all varies based on your websites policy and disclaimers).