Centralized discussion thread for people working through the RMA process. Let’s help each other know what to expect and save people time with the typical things support asks for.

What version SD did you get? What was the issue?

What troubleshooting steps did support ask for? How long did it take to get the RMA approved and receive your instructions and shipping label?

When did you drop it off/received by Valve/replacement shipped?

What did you get back? Was everything fixed?