They asked me to send them photos of the whole device, front and back, with the serial number on the back visible and while running the “Input Test” so the serial number is on the screen too.

I’ve been waiting for a message back now for over 24 hours 😮‍💨

Similar here. I opened my ticket on Nov 25, initial reply yesterday at noon asking me to run the input test, which I did right away. They responded about an hour later asking for additional photos. It’s been 24 hours since I provided those and no response yet.

I’ve been messaging back and forth with support today about an RMA for a dead pixel. They asked me to run the “Test Device Inputs”, under Controller settings, and then take pictures of the front and back with the whole device in view. Waiting to hear back after sending those photos.

Quality control seems much higher on the Samsung. This thread has hundreds of posts and not a single example of a dead pixel on a Samsung panel. Meanwhile, BOE has dozens of reports.

https://www.reddit.com/r/SteamDeck/comments/182t8hr/lets_check_if_you_have_samsung_or_boe_oled_panel/

LE BOE here. One dead (red) subpixel. Visible on red and white backgrounds, can’t see it on blue or green. Submitted ticket to Valve to RMA.