Want to emphasise that I’m really happy with the outcome and the photos look good, but the expectations on the other side seem different from what was delivered

• Photos were at a different location to a place we’d shot previously, liked the previous shoot better
• Not happy with the classic “Couples” poses
• All four are on disability support, and were chaperoned by parents (which I wasn’t aware of) and contradicted my instructions speaking over my shoulder on client posing at every stage making it hard to get natural posing.

Basically I back my work (https://williamsphotographyau.pixieset.com/couplesshoot/) and think it’s a good shoot. Not great, but I think it’s the best I could have done based on the circumstances above but they’re just angling towards getting another shoot for free which I don’t want to do nor feel their entitled to.

How does everyone else address unhappy clients for what you feel is a good shoot?