I filed an fcc complaint and a fraud complaint to the ftc

you file an fcc complaint here

https://consumercomplaints.fcc.gov/hc/en-us?return_to=%2Fhc%2Frequests

be sure to mention the fact that you cannot cancel their service because their site has been down for more than 72 hours, their customer service is unreachable, and that they refuse refunds.

go here for fraud complaints

https://reportfraud.ftc.gov/#/

I also contacted the NBA to let them know how I felt about the issue and how paying customers are being treated.

contact the NBA here

https://contact.nba.com/contact-nba/

I encourage everyone to do the same