“Ok let me check on something”
Uptime: 156 hours
"let’s restart using what I like to call, ‘the right way’ "
“I restart every day before going home”
Uptime: 19:23:07:24
Yeah… Logging off isn’t restarting…
(Brought to you by my actual day today)
E: correct autocorrect
E2: of course that’s not why I told her. I explained how fastboot sometimes takes over and doesn’t actually restart the device, only “refreshes” the experience. I recommended she restart at least once a week. We’ll see what happens.
windows doesnt actually shut down, its some kind of hybrid hibernation now. it only really reboots if you actually reboot. so they may actually be “shutting down” every day.
Show me how you reboot the PC.
*User turns off monitor
Honestly most unsavvy people don’t even realize they can turn their monitors off. Especially if the buttons are behind or under the screen, they wouldn’t even know the buttons were there.
Then you look at the uptime. 247 days. No longer have you been elevated. Now you’re the vilest of vile. You’re the user that lies. You just say what you think we want to hear, don’t you? Well, now you’re getting put on hold. For as long as your uptime was.
Yup this is exactly what I was going to post. Was in the industry for 10 years and call me pessimistic but the second they told me they’d already rebooted I’d check uptime.
I work in our service department myself (not as support tech though), but obviously, all tickets are supposed to go through 1st level. I don’t wanna be the dick skipping queue, so I did then one time I had an issue.
There’s a unique feeling of satisfaction to submitting a ticket with basically all the 1st level troubleshooting in the notes, allowing the tech to immediately escalate it to a 2nd level team. One quick call, one check I didn’t know about, already prepared the escalation notes while it ran. Never have I heard our support sound so cheerful.
Still riding the high of RMAing my Index. Included all the steps I did and the reply was essentially, “Thanks for troubleshooting, confirm your address and we’ll ship your replacement.”
If I am calling IT to fix anything, it’s because I’ve exhausted all the usual things to fix it (restart, clear cache, make sure everything is seated, googled the issue, etc). 9 times outta 10, they’re just as stumped as I am and the device simply gets replaced. That 10th time tho it’s something I’ve never encountered but they have.
Contacting IT is always my last line of defense and I get unreasonably frustrated when they refuse to help without walking me through basic troubleshooting. It’s like, I’ve already figured out the cause of the problem, just tell me where the button is to fix it. The worst was when I had to RMA my Pixel phone and they made me go through every step I’d already been through just to come to the same conclusion I initially came to them with.
50/50 chance they believe you.
Yeah, 50% person actually restarted, 30% chance person is lying, 20% chance person just turned the monitor off and back on.
100% chance you logged off/on
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