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Joined 6 months ago
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Cake day: May 7th, 2024

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  • Actually, I do read the fluff. Not HR though, just the technical approver whether the candidate’s skillset looks up to the task.

    Had one candidate whose letter claimed their experience in one field would be valuable for their work with us. Indeed, they did have plenty of experience in it. If that was the field I was working in, I’d have considered them a great fit.

    Unfortunately, we’re a different field. Not that it would disqualify them - I’m the last person to hold a lazy copy-paste-fill template against anyone. I hate those things too. I just found that slip-up amusing.

    (And I also wouldn’t hold a will to switch tracks against them either. I didn’t even know anything about my field four years ago, but now I love it.)








  • It’s like booking a hotel: Basic price will get you a room for the night, with all the common amenities, but if you want late checkout, you’ll pay extra. Sure, they could fold that into the basic price and make it the norm, but if you know you’ll leave early anyway, you’ll be paying for something you don’t want.

    The metaphor breaks apart if you look too closely - for hotels, early checkout is a convenience since they can get the room ready sooner for the next guest, so they’ll incentivise that, while the devs have already put in the work. On the other hand, the late checkout is a service of convenience while a DLC is an excitement feature, where the content is instead an incentive to pay more.

    Either way, I feel like add-ons for games aren’t too different from add-ons in many other industries: “This is the basic <thing>, with the price we feel we can charge for it. This here is an extra you can have for an extra charge.”






  • My psych often has people wait for their appointments. I’ll be scheduled for 800, there at 740, get seen at 840.

    And you know what? That’s perfectly fine. I feel taken seriously, he listens, he asks, he quips, he shares his own experiences, he does all he can to make me comfortable telling him about the shit going on in my head. I’ll work up the courage to tell him something I find hard to phrase and unpleasant to talk about and he takes it with a relaxed professionalism, waiting patiently for me to finish, asks questions (usually very precise ones, both unpleasant in how close to home they hit and reassuring in the implications that I’m not the only one with these issues) and looks for the best way to help me.

    So when I sit in that waiting room, watching the minutes tick by, I imagine he’s taking the same time with a different, far more difficult patient. Perhaps someone got slotted in for an emergency, perhaps someone needs blood drawn for a routine check and really, really hates needles, perhaps someone is having a breakdown… I don’t know and I don’t care what ails the other patients, but I know that I want them to receive the same quality of care as I do. To me, that’s worth waiting for.


  • I work in our service department myself (not as support tech though), but obviously, all tickets are supposed to go through 1st level. I don’t wanna be the dick skipping queue, so I did then one time I had an issue.

    There’s a unique feeling of satisfaction to submitting a ticket with basically all the 1st level troubleshooting in the notes, allowing the tech to immediately escalate it to a 2nd level team. One quick call, one check I didn’t know about, already prepared the escalation notes while it ran. Never have I heard our support sound so cheerful.