I recently started playing OW with my 9 year old niece and she loves the game. We played consistently on weekends for a couple weeks but she was recently banned for cheating. She’s already reached out to customer support.

There’s 0 chance she actually was cheating. This was on her family computer and she’s not good with technology at all. Infact, this is her first PC game. Her parents use the computer occasionally but neither play games.

Has anyone else had experiences being wrongfully banned? If so, how did reaching out to support go?