Do not confuse this post with people who are saying that they deserve a better score, they re not toxic, blah-blah-blah.
The communication score is bugged. The bug is that the score is stuck at the same value for past few conduct summaries. My BEHAVIOUR score has been changing from 8.5k to 8.7k to 8.4k to 9K etc, while COMMUNICATION score has been at 5992. Always this value, it does not change. It also does not show in the steam data where you can see BEHAVIOUR score, reports, commends, past summaries etc.
The moment it bugged was after dropping under 6000.
It s been weeks already and it is yet to be fixed. I dont even know if valve is aware because of how many bullshit “im not toxic, behaviour score is flawed shit system” posts and actual bugs just get lost. It is really frustrating not being able to get access to using chat again.
My theory is that their coding of the comm score is based on reviewing your input, once you dip under 6k there is no input so there is no change, you cant increase it or decrease it. Its really fucked up anyway that this is happening for quite a while and still not fixed. Some players just have bad phases, not everyone deserves to be stuck without being able to ever use chat