I started an RMA for my 1TB OLED Limited Edition on Sunday for a stuck/dead pixel but didn’t include a picture.
Valve got back to me and asked for one, and now I’m waiting for them to get back to me again.
Save yourself some time, include a picture of the problem when submitting an RMA.
They asked me to send them photos of the whole device, front and back, with the serial number on the back visible and while running the “Input Test” so the serial number is on the screen too.
I’ve been waiting for a message back now for over 24 hours 😮💨