I hear a lot about the various EVs on the market and their drivetrain/software/ride quality but I rarely hear about the quality of service that comes post-purchase. Perhaps because it’s not an exciting topic.
Which brand would y’all say has the best or worst reputation in the regard? How would you say Chevy compares to Tesla or Hyundai?
My Tesla service has been great for the 2 things I needed: cabin filter replacement and a side view mirror replacement.
For some reason the cabin filter replacement required me to drive there. Maybe their mobile service team was swamped, idk. It was only 15 minutes from my house so nbd. I dropped it off and they replaced it. The invoice was sent to my app and I have the receipts there.
For the side view mirror replacement, a tech came to my apartment and fixed it. I think it was a week or so that I had to wait.
Tesla is great because scheduling is in the app, payment is through the app, and all your history is saved in the app. Recently they added the ability for you to see the service status in the app and when it’s done you can find your car in the lot and drive off with it without talking to anybody, unless you want to of course.