I’ve tried to get a lot of friends into Overwatch but the main thing that puts them off wanting to play is not being able to play some of the heroes without grinding heaps/paying to unlock them.

In a game like Overwatch where team compositions/certain picks are sometimes crucial to winning games, *no* heroes should be locked. It is straight up not fair.
One team could lose a game for no other reason than they weren’t able to pick a certain hero when the other team was able to pick that hero.
Also, a bunch of heroes that I consider to be the best/crucial picks are locked. Kiriko for cleanse. Lifeweaver for mass heals. Rammatra for smashing through shields. *All* of these are locked.

With all of the major announcements they made at Blizzcon, it is insane that one of them wasn’t the removal of the locks on heroes.

*All heroes should be unlocked from the get-go, full stop.*