From reading the posts and comments here, it’s clear that not everyone knows the situation. It’s frustrating that most discussions are gated by two narratives:
- “Players don’t know balance, so why should Riot listen?”
- “Players just abuse Riot, so how could they find good feedback?”
What Vel’Koz mains have done is provide a lot of civil and detailed feedback.
Now, here’s the issue: it’s not even that the suggestions are bad, it’s that Phreak (in his video) pretends no one has ever given suggestions, and that players just say that Vel’Koz sucks. Even the most biased people here can see, from the posts, that this is just untrue.
This is complete disrespect by Phreak against his players, and is what people are angry about. It’s such an insane attitute to have, which hurts communication and relationship with the players.
So I hope you can better understand the case now, and make your own judgement.
It’s my firm belief that it’s Phreaks job (or anyone who is in his roles job) to be able to filter out the usual rants and complaints about their main not being strong or abusive and toxic comments vs actual legitimate concerns and constructive criticism.
If he can’t separate the two, and at least address the legitimate feedback, if not makes changes based on it, while ignoring the crazies and the whingers, then he’s not fit for his role and needs to step down.