Is my deck broken? When it arrived today it would not torn on, I put it to charge and came back a few hours later and it’s not turning on still. The light next to the power button is not even turning on. Is there a fix or do I send back?
try another usb c Charger, try that charger in another usb c device.
We cant tell, you will have to troubleshoot things.
My deck came to me exactly like this today. I feared the worst but due to having been in my LCD I wasn’t afraid to try disconnecting and reconnecting the power as a test before contacting Valve. Try this.
- Open the deck like you are going to replace the SSD.
- Disconnect the battery cable like you would when replacing the SSD. While the cable is out hold the power button for 7 sec - idk why I did this but maybe it will help further drain the power of it had any. * You might have to use a tool or tweezers if the power cable isn’t coming out easy. * Be careful with that back plate and the ribbon.
- Once you have that done put it all back together - DO NOT attempt a test with anything not back how it was.
- Plug it in and wait a few minutes. You should note the power button now works and maybe you will now hear a sound. You can then test powering it on.
- if any of this fails contact support. But it worked for me and I have been playing all day. Since I had it all appart I moved my 2TB drive over. I also noted it asked for a new firmware update for the official dock that it didn’t ask for on my LCD. Could be OLED specific.
Good luck!!
This exact same thing happened with my deck that arrived today. Did you ever get it to turn on?
Yes! Thankfully! This is what Valve support told me
Please try the following reset chord: Quick Access Menu “(…)” + Volume Down + Power. Hold all three buttons down for at least 10 seconds. You should see the LED next to the power button flash when the reset is complete. Afterward, the unit should be able to boot normally. Be sure to plug in your charger before powering the unit on.