Hey all, I’m just looking for some positive vibes regarding the new OLED Steam Deck. I live in Norway and just got the help from some family members living in the US to buy me the 1tb regular OLED deck, since Valve don’t sell them here in Norway… And now reading all the reports of faulty devices and customers sending their devices back for repair, I already start to feel anxious about “what if my device is also defective…” How would I go about to RMA a Steam Deck, a device not sold in my country?
You’d probably need to send it back to the US :/
But remember people that don’t have any issues won’t make threads about it - so there’s a huge selection bias for seeing issues with dead pixels, etc.
Like I bought an LCD one at launch, there were loads of complains about the fan issues, battery problems, etc. - but I’ve never had any problems at all (aside from once the USB-C video stopped working until I hard shutdown).
The vast majority of them are fine. If they weren’t then Valve would issue a recall or stop using the BOE screens in the LE models. It’s also that nobody comes to reddit to praise that nothing is wrong with their device.
FWIW mine is perfect. The only issue was the A button squeaked for a while, but a few hours in a game where I had to press that button a lot seems to have worn it in and now it’s fine.
Honestly even if you get a dead pixel you probably wouldn’t notice under normal gaming conditions. I think technically a single dead pixel is a small enough defect Valve doesn’t actually have to allow RMAs for it, but they do because they are good.