I started an RMA for my 1TB OLED Limited Edition on Sunday for a stuck/dead pixel but didn’t include a picture.
Valve got back to me and asked for one, and now I’m waiting for them to get back to me again.
Save yourself some time, include a picture of the problem when submitting an RMA.
Yeah it’s so unusual when a giant tech companies support asks for proof of defect instead of just being like „oh okay but you better pinky promise something is wrong with your Deck!“. What are you even trying to say?