I got an RMA from Valve for my LE after noticing a dead blue subpixel without testing for it. The pixel isn’t in the middle of the screen and isn’t very distracting when running games but I know it’s there which bothers me. The unit is otherwise perfect. Everything from the overall build quality to the screen uniformity is great. It’s just the one dead subpixel… My question is if anyone in a similar situation has decided to keep their LE despite it having a pixel issue in order to not risk getting a unit that’s worse?
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Bad news, Valve is now telling people via Support to keep their Decks with dead/stuck pixels to see if they fix themselves with normal use. So even if you request an RMA, they will deny you for 30 days, then you can return it. If you return it within the 14 days, you lose out on the LE. I’m going to use it for a while and see if it’s a big enough of an issue to RMA. I’ve had 1 pixel fix itself so I’m hopeful but still want to exercise my consumer right to get a non-defective product lol
i have a dead red and dead blue.
Blue one 100% can’t notice in almost any scenes, only in explicit testing of 100% blue rgb, otherwise it vanishes.
Red one shows up everywhere, glows green in most cases, and sticks out like a sore thumb looks like super weird spec of dust…
So if it was me, I’d 100% keep 1-2 dead blue pixels if didn’t notice anything from them on whites etc. dead red/green tho seems really bad
RMA it don’t settle
Nah. I paid 680$ for it. Not accepting a defect on the thing I stare at 100% of the time.
This is absolutely fair considering the screen is the main selling point. I def get it.
I appreciate the comments. Trying to decide whether to follow through with this RMA or not has been tough. I paid a premium and know I should expect a lot but this thing is SO close to perfect. First world problems…