Honestly I’m offended. My laptop has a dead pixel and it drives me crazy. No fucking way am I keeping a deck with a dead pixel right out the box, this thing cost me over $700 after taxes! They must be getting a shit ton of RMA requests.
Just return it and order a new one, if you wait 30 days I guess your return window expired and dead pixels rarely start working unless you are lucky
Sorry, my Boost app was fucking up and kept saying upload failed, try again, so I posted this like 10 times. Apologies! I tried to go back and delete them all.
Curiosity which Deck did you get the LE?
I would not accept this answer. I have 20 dead pixels on my monitor, but my monitor is 60 inch big and not right in front of my face, so I do not notice them. Only if I am looking for them. However, the Steam Deck is right in front of your face, and you WILL notice every dead pixel. Just send it back and buy another one, the normal 512 GB version with a panel from Samsung.
Hey at least you got a response…… I’m sitting on 36 hours since I submitted my RMA with attached photos. They must be getting slammed. My biggest fear is waiting on them and then they run out of RMA LE stock
lol yeah I didn’t see these responses a few days ago, they are changing their tude and trying to get ppl to keep it.
To the few people going around trying to keep the situation quiet lol saying this is only 100 ppl RMA’ing
I bitched them out, they’ll probably copy paste this response for my ticket too… Really disappointed in Valve. I’m not buying Deckard or Steam Deck 2 at launch until they iron out their QC. People need to stop simping Valve.