J.D. Power finds that the difficulties of pandemic shopping are in the rearview mirror, and buyers are more satisfied. Now, if only dealers were better at selling EVs
However in the survey, there was a bunch of question about the dealer experience, the delivery of the car, if they showed me around the car upon delivery, if the dealership had nice accommodation, if I was able to conect my phone easily to my car, if an employe connected my phone for me, etc.
I imagine a lot of Toyota / Lexus buyers are still at the bolded step lol
Lexus ending up under average is a disgrace to their image. Their entire brand was built upon on having the best customer experience
From another post here
I imagine a lot of Toyota / Lexus buyers are still at the bolded step lol