• UniqueThanksB
    link
    fedilink
    English
    arrow-up
    1
    ·
    1 year ago

    Lexus ending up under average is a disgrace to their image. Their entire brand was built upon on having the best customer experience

    • hehechibbyB
      link
      fedilink
      English
      arrow-up
      1
      ·
      1 year ago

      From another post here

      However in the survey, there was a bunch of question about the dealer experience, the delivery of the car, if they showed me around the car upon delivery, if the dealership had nice accommodation, if I was able to conect my phone easily to my car, if an employe connected my phone for me, etc.

      I imagine a lot of Toyota / Lexus buyers are still at the bolded step lol