J.D. Power here, gladly accepting your generous contributions to ensure your company tops our list
Lexus ending up under average is a disgrace to their image. Their entire brand was built upon on having the best customer experience
From another post here
However in the survey, there was a bunch of question about the dealer experience, the delivery of the car, if they showed me around the car upon delivery, if the dealership had nice accommodation, if I was able to conect my phone easily to my car, if an employe connected my phone for me, etc.
I imagine a lot of Toyota / Lexus buyers are still at the bolded step lol
JD Power. Lol. Next
I don’t get why Chrysler is near the bottom yet Dodge, Ram, and Jeep, which are all sold by the same people as Chrysler in the same dealers, are higher up the list. Makes no sense to me.
How is GMC and Chevy near the top, people in r/justrolledintotheshop keep telling me to stay away from my mom getting one.
GM parts bin sucks. GM will warranty you when new, they know the parts are crap, but the rolled into the shop guys see them when the bloom is off and the mother ship doesn’t recall your name.